Frequently Asked Questions
Everything you need to know about shopping at the Sub Pop Mega Mart.
When will my order ship?
Most orders are processed within 1-3 business days. Pre-order items will ship on or near their release date, which is noted on the product page.
What is your return policy?
We accept returns on most items within 30 days of delivery. Music media must be unopened, and apparel must be unworn and unwashed to qualify for a refund.
Do you ship internationally?
Yes, we ship to fans all over the world. Shipping rates and delivery times vary by destination and are calculated at checkout.
Can I track my package?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.
What should I do if my record arrives damaged?
If your vinyl or any other item arrives damaged, please contact our customer service team immediately with photos of the damage so we can arrange a replacement.